Cancellations & Refunds
We’re sorry you have to cancel.
Please note the following cancellation/refund policies:
All purchases are final and non-refundable except as detailed below:
- Workshops and LIVE webinars are subject to cancellation policy below.
- On-Demand™ products (Webinars on Demand™, Bundles on Demand™, and Webversity on Demand™) are non-refundable.
- Digital products are non-refundable, but may be returned for store credit within 7 days. Specific restrictions apply.
- CDs and DVDs still in original packaging may be returned for a full refund. If opened but still in working order, a 25% restocking fee will apply.
- All other physical products may be returned for a full refund within 30 days of purchase provided they are in resellable condition.
LIVE Workshop and Webinar Cancellation/Refund Policy
- 30 days or more prior to event: 100% refundable
- 29 – 21 days prior to event: 75% refundable
- 20 – 14 days prior to event: 50% refundable
- 13 – 7 days prior to event: 25% refundable
- less than 7 days prior to event: 0% refundable
To request a cancellation/refund, please submit the following form: