Cancellations & Refunds

We’re sorry you have to cancel.

Please note the following cancellation/refund policies:

All purchases are final and non-refundable except as detailed below:

  • Workshops and LIVE  webinars are subject to cancellation policy below.
  • On-Demand™ products (Webinars on Demand™, Bundles on Demand™, and Webversity on Demand™) are non-refundable.
  • Digital products are non-refundable, but may be returned for store credit within 7 days. Specific restrictions apply.
  • CDs and DVDs still in original packaging may be returned for a full refund. If opened but still in working order, a 25% restocking fee will apply.
  • All other physical products may be returned for a full refund within 30 days of purchase provided they are in resellable condition.

LIVE Workshop and Webinar Cancellation/Refund Policy

  • 30 days or more prior to event: 100% refundable
  • 29 – 21 days prior to event:  75% refundable
  • 20 – 14 days prior to event: 50% refundable
  • 13 – 7 days prior to event: 25% refundable
  • less than 7 days prior to event: 0% refundable

To request a cancellation/refund, please submit the following form:

 

 
  • Please choose either the workshop/webinar you are canceling OR the product you are requesting a refund for.
    If you are requesting multiple cancellations and/or refunds, please submit separate requests.

    Please note that all Webinars On-Demand, Bundles On-Demand, and Webversity™ On-Demand are non-refundable because of the nature of the product.
 

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